Returns, exchanges under 30 days or refund

For returns, exchanges or refunds,You have one deadlines of 30 days from the date of reception of your parcel to send back order in case of exchange, or of refund. Not forget of specify to join a copy of the invoice with the details of return (exchanges, credit notes or refund)

The order has to be to send back in are home state, Label articles, packaging. The product must not be carried or used otherwise SPORTLAND EUROPEAN will be in the obligation to send back the article to the customer and charged the dismissal(cross-reference) of the product amounting to 30€.

We call back that the return has to be to send or by post in signature either by envoimoinscher.com by selecting mondial relay ( less expensive solution)
For quite questions do not hesitate to contact us.

9 – ARTICLE 9: RETRACTION

According to the article L121-16 of the code of the consumption, the Buyer has a deadline of 30 working days as from the delivery of his order, to exercise his right to withdraw without having to prove motives. However promotional items or settled are neither taken back nor exchanged.The fixed expenses of preparation and shipping of the order as well as the expenses of return are chargeable to the Buyer.

If the buyer asks for a rembourssement postal charges will be charge to the buyer and thus deducted from the initial amount.For an exchange or a rembourssement The expenses of returns will be charge to the real price of the sending.
1€ for the conditioning(packaging) will be also to charge necessarily.
For the reimbursement of expenses of returns click here: https://sportlandeurope.com/contact/

According to the general terms of sale of SPORTLAND EUROPEAN, only articles returned to their original packing (shoe box, plasticized dress handkerchiefs) will be accepted. As a consequence, the returns of washed and/or carried clothes, as well as the damaged boxes will be refused. All mouthguard on a return are refused
It will be up to the Buyer to keep any proof of return, what supposes that articles returned by registered mail or by any other way giving certain date to this sending.

The expenses of return are chargeable to the Buyer and he is free to choose the type of sending. In case of error of delivery, SPORTLAND EUROPEAN will take care of expenses on returning to height of the amount mentioned on the proof of deposit which the Buyer will send us by fax or by e-mail.

The Buyer will necessarily have to make register his request of return with the customer service SPORTLAND EUROPEAN by asking for a number of return. Our customer service, for returns, is reachable, either by email at the address contact@sportlandeurope.com, or by telephone, from Tuesday to saturday of 10:00 am at 7:30 pm

A number of return will then be awarded and the goods must have returned to the following address: SPORTLAND EUROPEAN, 6 Rue Euclide, 33700 Mérgnac FRANCE with indication of the number of return on the parcel. In case of absence of number of return, SPORTLAND EUROPEAN cannot proceed to the refund.In case of use of the right to withdraw for a part only of the order, only the price charged on the returned products will be paid off.

In case of partial retraction of the order, the Buyer who would have benefited during the initial order of the free access wantonness of the delivery because of an overtaking of certain amount of order can see re-charging the expenses of delivery corresponding to his effective order, if the latter passed under the threshold of free access of the delivery

Every risk bound on the return to the order is chargeable to the Buyer.SPORTLAND EUROPEAN will pay off the Buyer to have as soon as possible and at the latest in the next ten days the date of retraction, under the condition that products are well received in the warehouses of our e-logistician and corresponding in their home state.

For the helmets of EUROPEAN football, if the buyer wishes to be paid off or to return for an exchange, 40 % of the price including tax will be deducted from the price of the helmet by SPORTLAND EUROPEAN?These expenses contain the expenses of returns auprés of suppliers as well as the customs charges.

Since January 2021 payal invoice 3% of the transaction in case of refund of the order. These 3% are non-refundable.